Experience Food Return Policy: our return policy is designed to offer maximum transparency and peace of mind to our customers. If you are not satisfied with a product purchased from our online shop, you can take advantage of Experience Food’s return policy and request a return within 14 days of receipt.

How the Return Policy Works

To initiate the return procedure according to Experience Food’s return policy, we ask you to send a request to [email protected], specifying the order number and the reason for the return. Our staff will assist you step by step to ensure quick and effective handling of the return request.

Return Conditions

To be eligible for return, the item must be in its original condition, with tags attached and in its original packaging, stored according to the specified methods (especially if refrigerated).

Return Process

The customer can schedule a return directly at [email protected]. Returned items must be sent on the first date made available by the courier.

Shipping Costs

Return shipping costs are the responsibility of the customer, except for defective or damaged products, where the return is free.

Refund, Exchange, or Store Credit

After receiving and inspecting the return, we will issue a full refund, exchange, or store credit, based on the customer’s preference. Returns for order errors or defective products will be handled with the utmost attention, and refunds will be processed as soon as possible.

Useful Information about your Rights

For more information about your rights as a consumer, you can visit the Ministry of Enterprise and Made in Italy page or the European Consumer Centre website.