1. Data Controller
The data controller for personal data collected on this site is:
Experience Food
Registered office: via Salvo D’Acquisto 15/B, 43029, Traversetolo (PR)
VAT number: IT03062070341
Email: [email protected]
2. Types of Data Collected
We collect the following categories of personal data:
- Identification data (name, surname, address)
- Contact data (email, phone)
- Payment data (for purchase purposes only; we do not store complete credit card details)
- Browsing data (IP address, cookies, technical data)
3. Purposes of Data Processing
We use personal data to:
- manage orders and shipments
- send order-related communications
- provide customer support
- fulfill legal and fiscal obligations
- conduct marketing activities and send newsletters, with explicit consent
- perform statistical analysis and improve the site
4. Legal Basis
We process data based on:
- execution of a contract (purchase of products/services)
- legal obligations
- user consent (marketing and newsletters)
- legitimate interest of the controller (analysis, security)
5. Processing Methods and Security
We process data using electronic and paper-based tools, adopting appropriate security measures to protect the confidentiality, integrity, and availability of the data.
6. Data Communication and Transfer
Data may be communicated to:
- IT and logistics service providers (hosting, shippers, couriers)
- administrative, tax, and legal consultants
- public entities in cases required by law
We do not transfer personal data outside the European Economic Area. If necessary, we ensure compliance with the standard contractual clauses provided by the GDPR.
7. Data Retention
Data is retained for the time necessary to fulfill the stated purposes and in compliance with legal obligations (e.g., tax, accounting).
8. Rights of Data Subjects
Users can exercise at any time the rights provided by Articles 15-22 GDPR:
- access to data
- rectification and updating
- erasure (“right to be forgotten”)
- restriction of and objection to processing
- data portability
- withdrawal of consent
To exercise these rights, you can send a request to [email protected]
9. Cookies
What are Cookies?
Cookies are small text files that websites send to users’ devices, where they are stored to be retransmitted to the same sites on subsequent visits. They serve to improve navigation, provide services, and analyze site usage patterns.
Types of Cookies Used
1. Technical cookies
We use technical cookies necessary for the proper functioning of the site and to allow users efficient navigation (e.g., authentication, session management, language preferences).
2. Analytics cookies
This site uses anonymized analytics cookies (e.g., Google Analytics) to collect information in aggregate and anonymous form about visits and site usage, without personally identifying the user.
3. Third-party cookies
Third-party cookies may be installed through the site (e.g., social plugins, Google Maps, embedded multimedia content). The use of these cookies is governed by the privacy policies of the third parties themselves.
Cookie Management
Upon first access, a banner informs the user about the use of cookies and allows them to accept or manage preferences.
Users can modify their preferences at any time through browser settings and/or the dedicated banner.
Here’s how to manage cookies on the main browsers:
Data Provision
The provision of data through technical cookies is necessary to navigate the site. The provision of data for other purposes (analytics and third-party cookies) is optional and occurs only with the user’s consent.
User Rights
At any time, users can exercise the rights provided by Articles 15-22 of the GDPR (access, erasure, restriction, objection, portability) by contacting the Data Controller through the appropriate contact form or at the email address indicated in the Privacy Policy.
Data Controller
Experience Food – via Antonio Gramsci 5, 43015, Noceto (PR)
Email: [email protected]
10. Changes to the Privacy Policy
Experience Food reserves the right to modify this privacy policy at any time. Changes will be published on this page.
Date of last update: 24/07/2025
11. Complaints
If you believe that the processing of personal data violates current regulations, you can file a complaint with the Data Protection Authority.
For any doubts or requests, you can contact us through the Contact page or at the email address indicated above.